Return Policy
At Reynolds Woodworking, every piece is crafted by hand with care and attention to detail. Because of the nature of our products, we handle returns a little differently than mass-produced goods—but we always stand behind our work.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, we’ll make it right.
Please contact us within 5 days of delivery. Include photos of the item and packaging. We’ll offer a replacement or refund depending on the situation. In most of these situations we will pay all shipping cost to fix any issues.
Returns & Exchanges
Due to the custom and handcrafted nature of our products, we do not accept general returns or exchanges. However if you receive your order and it was not what you were expecting, reach out and we will work to see what we can do to make it right. In most situations where a return or exchange is desired by the customer, the customer will be responsible for covering shipping cost.
Each board is made from real wood, which means natural variations in grain, color, and character are to be expected—and part of what makes your piece one of a kind.
Custom Orders
All custom or personalized items are final sale.
We work closely to ensure your order is exactly what you want before it’s made, so please double-check all details before confirming your order.
Order Cancellations
Orders can be canceled within 24 hours of purchase. After that, materials and production may already be underway.
Care & Responsibility
Wood is a natural material and requires proper care.
We are not responsible for damage caused by:
Improper cleaning (dishwasher use, soaking, etc.), exposure to extreme heat or moisture, lack of routine maintenance (we recommend using our Revive conditioner regularly).
Questions?
If you have any concerns about your order, don’t hesitate to reach out. We’re here to help and want you to love what you receive.